For exchange and warranty purposes, it is required to provide the number, copy or photo of the document of the person who acquired the product and deliver it with complete accessories and in perfect condition, product in original packaging.

ATTENZA It is governed by warranty policies established by the manufacturers of the goods it sells and applicable laws.

Generally, it is reported that the product warranty is thirty (30) days and for immediate exchange, fifteen (15) calendar days after the purchase are allowed.

In the event that the products can be repaired, there will be a maximum period of thirty (30) business days following the date of purchase of the product.

Process

If the customer is able to visit our physical stores, they should bring the product and invoice according to the policies mentioned above, and an advisor will attend to the warranty request.

If the customer is unable to visit our physical stores, they should contact us. https://es.attenza.net/claims/add/ by filling out the form, including purchase details and information about the new item presented in order to coordinate the handling of the request.

For electronic products, they can be sent to technical services authorized by the brands and have a product diagnosis performed.